8app Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how 8app collects, uses, and protects your information.
Introduction and Scope
8app ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.
This Policy applies to the 8app website (https://8app.cam), the mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms set out in this Privacy Policy.
We encourage you to read this Privacy Policy carefully in full before creating an account on our platform. If you have any questions, you can reach us via our 24/7 live chat support or by email.
What Information We Collect
8app only collects information that is necessary to provide our services, verify your identity, and ensure the security of the platform. A detailed breakdown of the types of information we collect is provided below.
Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- National ID or passport number (when verification is required)
- Email address
- Residential address
Financial and Transaction Information
- bKash, Nagad, or Rocket account number (masked)
- Bank account details (for deposits and withdrawals)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Gaming Activity Information
- Play history, bets, and results
- Preferred games and betting patterns
- Records of bonus and promotion usage
- Limits and preferences set on the account
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Login time and location data (if permission is granted)
- Site navigation and usage patterns
Purpose of Data Use
8app uses the information collected from you only for the legitimate purposes listed below. We never sell or share your information with third parties without authorization.
3.1 Account Management and Verification
We use personal information to complete your registration, ensure account security, and verify your age. Our platform is strictly prohibited for users under the age of 21.
3.2 Financial Transaction Processing
Financial information is used to process your deposit and withdrawal requests accurately. Your transaction information is also used to enforce the minimum deposit amount of ৳200 and the minimum withdrawal amount of ৳500.
3.3 Service Quality Improvement
Activity information is analyzed to further improve your gaming experience and to provide personalized services tailored to your preferences.
3.4 Customer Support
Our 24/7 live chat team can view your account information to properly respond to your complaints and questions. This information is used solely for the purpose of resolving issues.
3.5 Responsible Gaming
Information is used to monitor your gaming patterns to identify signs of potential addiction and to enforce responsible gaming tools (such as deposit limits and self-exclusion).
3.6 Security and Fraud Prevention
Technical and transaction information is analyzed to detect and prevent unauthorized account access, money laundering, and other fraudulent activities.
Sharing Information with Third Parties
8app places the highest priority on protecting your information. We do not share your personal information with any third parties except in the limited circumstances described below.
Payment Service Providers
The necessary financial information is shared with bKash, Nagad, Rocket, and associated banks to complete your transactions. These service providers follow their own privacy policies.
Security Verification Organizations
Limited information may be shared with trusted third-party verification organizations for identity verification and fraud prevention purposes. This process is fully encrypted.
Legal Obligations
Required information may be disclosed in accordance with a court order or a valid legal directive from a competent authority. In such cases, we provide only the minimum necessary information.
Outside of the cases mentioned above, 8app will never sell, rent, or exchange your personal information under any circumstances. All our third-party partners operate under NDAs (Non-Disclosure Agreements) and strict data processing agreements.
Cookies and Tracking Technologies
Cookies are used on the 8app website to improve your experience and ensure the functionality of the platform. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic operation of the site. They are used to maintain login sessions, manage security tokens, and save language preferences. The site will not function properly without these cookies.
5.2 Functionality Cookies
These cookies are used to remember your preferences and settings. For example, saving your preferred game category or display settings.
5.3 Analytical Cookies
These cookies are used to analyze website traffic and understand user behavior. This information is completely anonymous and is used to improve the quality of our services.
You can control cookies by changing your browser settings. However, disabling certain cookies may disrupt specific functions of the site.
Data Protection and Security Measures
8app follows the highest industry security standards to protect your personal information. Our security framework is described below.
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewall systems prevent unauthorized access and cyber attacks.
Two-Factor Verification
A two-step verification process is available to protect your account.
Secure Servers
Data is stored on secure, encrypted servers and backed up regularly.
While we are committed to ensuring the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. We therefore encourage you to use a strong password and not to share your login details with anyone.
Data Retention Period
8app does not retain your information for longer than necessary. Our data retention policy is as follows:
- Active account information: Retained for as long as the account is active and for a maximum of 5 years thereafter to meet legal obligations.
- Transaction records: Financial transaction records must be retained for a minimum of 5 years in accordance with Anti-Money Laundering (AML) guidelines.
- Closed account information: Data is deleted once the applicable legal retention period has expired after the account is closed.
- Cookie and session data: Automatically deleted at the end of a session or upon expiry of the designated period.
- Customer support records: Retained for up to 2 years following the interaction.
Except where required by legal obligation, all data is securely deleted or anonymized at the end of the designated retention period.
Your Rights
As a registered user of 8app, you have the following rights over your own information.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it. Please contact our support team to make this request.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. It is possible to update your account information by providing the correct documentation.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, this request may not be fulfilled in full where legal obligations or active transactions are involved.
Right to Object to Processing
You have the right to object to marketing communications or unnecessary analytical processing. If you inform our support team in such cases, appropriate action will be taken.
To exercise these rights, please contact us directly. We generally respond to such requests within 30 days. This timeframe may be extended where legally permitted.
Protection of Minors' Information
8app's services are intended for users aged 21 and above only. We do not knowingly collect information from individuals under the age of 21 under any circumstances.
Age verification is mandatory at registration. If we learn that a person under the age of 21 has registered, that account will be suspended immediately and the associated information will be deleted.
If you suspect that a minor has registered on our platform, please notify our support team immediately.
Policy Changes and Updates
8app may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- By displaying a clear notice on the website.
- By sending a notification to your registered email address.
- By updating the "Last Updated" date at the top of this page.
Continued use of the platform after the updated policy is published will be considered as your automatic agreement to the new policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to make any request regarding your data, please contact us through the channels below.
Contact Methods
Live Chat Support 24 hours a day, 7 days a week — speak directly with our support team in Bengali
Email [email protected]
Website https://8app.cam
For privacy-related requests, we generally respond within 30 business days. For urgent matters, contacting us via live chat will get you faster assistance.
To learn more about our responsible gaming policy, visit the Responsible Gaming page, or read our Terms and Conditions to learn all the rules and conditions of the platform.